Frequently Asked Questions
Everything you need to know about your GUESS timepieces.
Are GUESS watches water-resistant?
Most GUESS watches are water-resistant from 3 ATM up to 10 ATM. Please check the specific ATM rating on the case back of your watch to determine its level of water resistance.
How do I register my watch for warranty?
Your GUESS watch comes with a limited manufacturer's warranty. You can register your timepiece online using the serial number found on the back of the case and your official proof of purchase.
What shipping options are available?
We offer standard and express shipping worldwide. Delivery times typically range from 3 to 7 business days depending on your location and the selected shipping method at checkout.
Can I return my watch if I am not satisfied?
Yes, we offer a 30-day return policy for unworn watches in their original packaging with all tags and protective films intact.
Where can I get my watch battery replaced?
We recommend visiting an authorized GUESS service center or a professional jeweler to replace your battery to ensure the water-resistant seal remains intact.
How do I adjust the size of my watch bracelet?
For metal link bracelets, we recommend visiting a local jeweler or an authorized boutique. If your watch features a self-adjustable mesh strap, instructions are included in the original packaging.